Handling payments and money

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We strongly encourage volunteers not to accept credit/debit cards from people asking for help in order to buy resources on their behalf as this is a safeguarding risk.

To reduce the risk of fraud, we recommend that wherever possible you do your shopping and come back with a receipt before asking for money from people in self-isolation. We also recommend that volunteers not make purchases larger than £30 for any one person or family in self-isolation.

You should keep a central record of any payments made. There should also be a central record of any concerns raised in respect of payments, and make people aware of how they can raise a concern.

Where possible payments should be made by bank transfer or paypal to minimise the risk of passing on the virus, but if that’s not possible then you can disinfect any cash you receive using soapy water.

You should also:

  • Ask them to give you a shopping list via phone call or text message before you go to the shop.
  • Agree whether or not they will accept substitutions.
  • Ask if they have any allergies or dietary requirements.”
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